Welcome to Luggage Factory Store’s FAQ section! We’ve compiled answers to the most common questions about our premium luggage collections, shipping policies, and customer service. As travel enthusiasts ourselves, we understand the importance of reliable information when preparing for your next journey.
Product Information
What types of luggage do you offer?
We specialize in five main luggage categories designed to meet various travel needs:
- Backpack Handbags – Versatile carry options for urban explorers
- Carry-On Luggage – Perfect for short trips and airline compliance
- Hardside Checked Luggage – Maximum protection for longer journeys
- Rolling Luggage – Effortless mobility with reliable wheels
- UnderSeat Luggage – Compact solutions for quick getaways
What makes your luggage premium quality?
Our luggage combines durable materials with thoughtful design elements. Each piece undergoes careful inspection before shipment, ensuring it meets our standards for travel-ready performance. We focus on creating travel companions that balance style, functionality, and longevity.
Shipping & Delivery
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Tucson, Arizona. During this time, we carefully inspect and securely package your luggage to ensure it arrives in perfect condition.
What shipping options are available?
We offer two shipping methods tailored for travelers:
- Standard Shipping ($12.95) – Delivered via DHL or FedEx within 10-15 days after shipment. Includes tracking and insurance.
- Free Shipping – For orders over $50, delivered via EMS within 15-25 days after shipment.
Do you ship internationally?
Yes, we proudly ship worldwide! However, we currently cannot deliver to some remote areas in Asia and select other locations. During checkout, our system will automatically verify if we can deliver to your address.
How can I track my order?
Both shipping options include tracking information. You’ll receive a tracking number via email once your order ships, allowing you to monitor your delivery progress.
Returns & Exchanges
What is your return policy?
We stand behind our products and want you to be completely satisfied. If you’re not happy with your purchase, you have 15 days from the delivery date to initiate a return. Our customer service team will guide you through the simple process.
What condition must items be in for returns?
Items must be returned in original condition with all tags attached and in their original packaging. We recommend trying luggage in a clean, indoor environment to maintain return eligibility.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment details. We never store complete credit card information on our servers.
Account & Technical Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
What should I do if I encounter website issues?
Please clear your browser cache and cookies, then try again. If problems persist, contact our support team with details about the issue and which browser you’re using.
Still Have Questions?
Our travel-enthusiast customer service team is here to help! Reach us at [email protected] for personalized assistance. We’re committed to ensuring your shopping experience is as smooth as your future travels.
Luggage Factory Store
4977 Abia Martin Drive, TUCSON, US 85701