At Luggage Factory Store, we understand that our global community of travelers values privacy and security as much as we value durable, reliable luggage. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit lucasluggageshop.com.

As fellow travel enthusiasts, we’re committed to protecting your privacy with the same attention to detail we put into crafting our premium luggage collections. Your trust is our most valuable asset.

1. Information We Collect

Personal Information You Provide

  • Contact Details: Name, email address, phone number, shipping address
  • Payment Information: Credit card details (processed securely through our partners), billing address
  • Order Information: Products purchased, order history, preferences
  • Communication Data: Messages, inquiries, and feedback you send to us
  • Account Information: Username, password, profile preferences (if you create an account)

Information Collected Automatically

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent on site, click patterns, referring website
  • Location Data: General geographic location (country/city level) for shipping and currency purposes

2. How We Use Your Information

We use your information to provide the seamless shopping experience you expect from a premium luggage retailer:

  • Order Processing: To process and fulfill your purchases of Backpack Handbags, Carry-On Luggage, and other products
  • Customer Service: To provide support and respond to your inquiries about our products
  • Payment Processing: To securely process transactions through our verified payment partners
  • Shipping: To deliver your luggage worldwide (excluding some remote areas in Asia)
  • Improvement: To enhance our website, products, and customer experience
  • Communication: To send order updates, respond to inquiries, and provide relevant information (with your consent)
  • Security: To protect against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We treat your data with the same care we’d want for our own travel plans:

  • Payment Processors: We share necessary payment information with our secure partners (Visa, MasterCard, JCB, PayPal) to complete transactions
  • Shipping Partners: We provide shipping information to delivery services to get your luggage to you
  • Service Providers: Trusted companies that help us operate our website and business (under strict confidentiality agreements)
  • Legal Requirements: When required by law or to protect our rights, users, or business
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your Security is Our Promise: We take the protection of your financial information as seriously as we take the durability of our Rolling Luggage.

Our comprehensive security measures include:

  • Industry-Standard Encryption: All transactions are protected with advanced SSL encryption
  • Secure Data Storage: Your data is stored on secure servers with limited access
  • No Card Storage: We never store complete credit card information on our servers
  • Verified Partners: We work exclusively with reputable, secure payment processors
  • Continuous Monitoring: Our systems are regularly updated to protect against new threats
  • Data Retention: We retain your information only as long as necessary for business purposes or as required by law

5. International Data Transfers

As we serve a global community of travelers (shipping to most locations worldwide, excluding some remote areas in Asia), your data may be processed in different countries. We ensure appropriate safeguards are in place to protect your data regardless of where it’s processed.

6. Your Rights and Choices

You have control over your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a structured, machine-readable format
  • Restriction: Request limitations on how we process your data

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Like our efficient 1-2 business day order processing, our use of cookies is designed for speed and convenience:

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how visitors use our site to improve your experience
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: Help us show you relevant products and offers

You can control cookie settings through your browser. However, disabling essential cookies may affect your ability to use certain features of our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

Our travel-enthusiast customer service team understands that privacy questions can be as important as choosing the right UnderSeat Luggage. If you have any questions about this Privacy Policy or our data practices, we’re here to help.

Email: [email protected]
Address: Luggage Factory Store, 4977 Abia Martin Drive, TUCSON, US 85701

We’re committed to ensuring your privacy is protected as securely as your belongings in our Hardside Checked Luggage.

Travel Better. Travel Smarter. Shop Confidently.