Term and Conditions

Welcome to Luggage Factory Store! These Terms and Conditions govern your use of our website and services. By accessing lucasluggageshop.com and making a purchase, you agree to these terms. Please read them carefully.

1. Introduction

Luggage Factory Store (“we,” “us,” or “our”) operates lucasluggageshop.com, offering premium travel gear including Backpack Handbags, Carry-On Luggage, Hardside Checked Luggage, Rolling Luggage, and UnderSeat Luggage. Our products are designed for travelers seeking reliability, durability, and style. These Terms and Conditions outline the rules and responsibilities for using our website and purchasing our products.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in fraudulent activities.
• Protect your account credentials and notify us immediately of any unauthorized access.
• Comply with all applicable laws and regulations in your jurisdiction.
• Respect our intellectual property and not reproduce or distribute content without permission.

Failure to adhere to these obligations may result in account suspension or termination.

3. Product and Service Description

We specialize in high-quality luggage and travel accessories, crafted to be your trusted companion on every journey. Our collections include:

• Backpack Handbags: Versatile and stylish for everyday use.
• Carry-On Luggage: Designed for convenience and airline compliance.
• Hardside Checked Luggage: Durable protection for long trips.
• Rolling Luggage: Easy-to-maneuver options for seamless travel.
• UnderSeat Luggage: Compact and efficient for short getaways.

We strive to provide detailed product descriptions and images. If you have questions, contact us at [email protected].

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive an email confirmation with order details.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information on our servers.

Shipping

We ship worldwide, excluding remote areas in Asia and other select locations. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipping.

Delivery times may vary during peak seasons or due to customs processing. Shipping fees are non-refundable unless the return is due to our error.

Cancellations and Modifications

Orders can be canceled or modified within 24 hours of placement. Contact us promptly at [email protected].

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our return and exchange policy is designed to be straightforward and fair.

Return Window

Returns and exchanges are accepted within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must:

• Be in original, unused condition.
• Have all original tags attached.
• Include original packaging and accessories.
• Show no signs of wear, washing, or use.

Non-returnable items include:

• Used, washed, or damaged items (unless due to our error).
• Items without original packaging or tags.
• Personalized or custom-made products.

Return Process

1. Contact us at [email protected] within 15 days to initiate a return.
2. Include your order number, product details, and reason for return.
3. We will provide a Return Authorization Number and shipping instructions.
4. Ship the item to: Luggage Factory Store Returns, 4977 Abia Martin Drive, TUCSON, US 85701.
5. Refunds or exchanges are processed within 3-5 business days after inspection.

Refunds

Refunds are issued to the original payment method. Processing times:

• Our processing: 3-5 business days.
• Bank processing: 5-10 business days (varies by institution).

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. Price differences will be refunded or charged accordingly. We cover one-way shipping for exchanges of equal or greater value.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Luggage Factory Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our written permission.

7. Limitation of Liability

Luggage Factory Store is not liable for:

• Delays or damages caused by shipping carriers or customs.
• Incorrect use or mishandling of products.
• Indirect damages, such as loss of profits or travel disruptions.
• Events beyond our control, including natural disasters or pandemics.

Our total liability is limited to the purchase price of the product. Some jurisdictions do not allow limitations of liability, so this may not apply to you.

8. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our site, you consent to our data practices.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Tucson, Arizona.

10. Changes to Terms and Conditions

We may update these Terms and Conditions periodically. Changes will be posted on this page with the updated date. Continued use of our website constitutes acceptance of the revised terms.

11. Contact Us

Thank you for choosing Luggage Factory Store. We are committed to ensuring your travel gear enhances every adventure!